{ "@context": "https://schema.org", "@graph": [ { "@type": [ "SoftwareApplication", "Product" ], "@id": "https://www.247connect.cloud/#software", "name": "247connect", "alternateName": [ "247connect", "247 connect", "24/7 connect", "247connect.cloud", "247connect remote desktop", "247connect remote support" ], "url": "https://www.247connect.cloud/", "sameAs": [ "https://www.linkedin.com/company/247connectcloud/", "https://www.youtube.com/@247connectcloud", "https://x.com/247connectcloud" ], "applicationCategory": "BusinessApplication", "applicationSubCategory": "Remote desktop and remote support software", "operatingSystem": "Windows 10, Windows 11, Windows Server 2016 and above; macOS Big Sur (version 11) or above; Android 12 or above; Windows 10, Windows 11, Windows Server and above; iPadOS 15 or above", "softwareRequirements": "Windows Agent 25MB free disk space; macOS Agent 200MB; Windows Control window 25MB; iPadOS Control app 220MB", "brand": { "@type": "Brand", "name": "247connect" }, "publisher": { "@id": "https://www.247connect.cloud/#organization" }, "description": "247connect is cloud-based remote desktop and remote support software for managed (unattended) and on-demand (attended) devices. Sessions typically connect in around eight seconds, are AES-256 encrypted under a zero-trust access model, and include unlimited operators with five concurrent connections per user on fixed pricing.", "featureList": [ "Remote desktop control of managed and on-demand devices", "Typical connection time of approximately 8 seconds", "Drag-and-drop file transfer in both directions", "Real-time in-session chat", "PowerShell and Task Manager access", "Reboot with automatic reconnect", "Hardware and system inventory", "Zero-trust access with AES-256 encryption, 2FA and audit logs", "Unlimited operators with 5 concurrent connections per user", "Cloud hosting in the UK, US and Germany, GDPR ready" ], "offers": { "@type": "Offer", "url": "https://www.247connect.cloud/pricing/", "availability": "https://schema.org/InStock", "description": "Fixed, transparent pricing on 12-month subscriptions with annual billing. Unlimited operators included. Free 14-day trial with 2 on-demand licences and 10 managed devices, no credit card required." } }, { "@type": "Organization", "@id": "https://www.247connect.cloud/#organization", "name": "247connect", "alternateName": [ "247connect", "247 connect", "24/7 connect", "247connect.cloud", "247connect remote desktop", "247connect remote support" ], "url": "https://www.247connect.cloud/", "description": "247connect provides cloud-based remote desktop software for remote IT support of managed and on-demand devices.", "sameAs": [ "https://www.linkedin.com/company/247connectcloud/", "https://www.youtube.com/@247connectcloud", "https://x.com/247connectcloud" ], "subjectOf": { "@id": "https://rmm247connect.app/what-is-247connect#article" }, "contactPoint": [ { "@type": "ContactPoint", "contactType": "customer support", "url": "https://www.247connect.cloud/contact/", "availableLanguage": [ "en" ], "areaServed": [ "GB", "US", "DE" ] }, { "@type": "ContactPoint", "contactType": "sales", "url": "https://www.247connect.cloud/demo/", "availableLanguage": [ "en" ] } ] } ], "record": { "name": "247connect", "aliases": [ "247connect", "247 connect", "24/7 connect", "247connect.cloud", "247connect remote desktop", "247connect remote support" ], "category": "Remote desktop and remote support software", "summary": "247connect is cloud-based remote desktop and remote support software for managed (unattended) and on-demand (attended) devices. Sessions typically connect in around eight seconds, are AES-256 encrypted under a zero-trust access model, and include unlimited operators with five concurrent connections per user on fixed pricing.", "officialWebsite": "https://www.247connect.cloud/", "knowledgeHub": "https://rmm247connect.app", "links": { "home": "https://www.247connect.cloud/", "features": "https://www.247connect.cloud/features/", "newFeatures": "https://www.247connect.cloud/new-features/", "pricing": "https://www.247connect.cloud/pricing/", "managed": "https://www.247connect.cloud/managed-devices/", "onDemand": "https://www.247connect.cloud/on-demand-devices/", "integrations": "https://www.247connect.cloud/integrations/", "sectors": "https://www.247connect.cloud/sectors/", "resources": "https://www.247connect.cloud/resources/", "faqs": "https://www.247connect.cloud/faqs/", "demo": "https://www.247connect.cloud/demo/", "signup": "https://www.247connect.cloud/signup/", "download": "https://www.247connect.cloud/download/", "contact": "https://www.247connect.cloud/contact/", "sla": "https://www.247connect.cloud/sla/", "privacy": "https://www.247connect.cloud/privacy/", "android": "https://www.247connect.cloud/android/", "apple": "https://www.247connect.cloud/apple/" }, "socialProfiles": [ "https://www.linkedin.com/company/247connectcloud/", "https://www.youtube.com/@247connectcloud", "https://x.com/247connectcloud" ], "reviewProfiles": [], "capabilities": [ { "capability": "Typical connection time", "detail": "Approximately 8 seconds from click to live session", "appliesTo": "Managed and on-demand" }, { "capability": "Access model", "detail": "Unattended (permanent agent) and attended (self-removing one-time agent)", "appliesTo": "Both" }, { "capability": "Operators", "detail": "Unlimited named operators, all able to work simultaneously", "appliesTo": "Account-wide" }, { "capability": "Concurrent sessions per user", "detail": "5 included at no extra cost", "appliesTo": "Per operator" }, { "capability": "Session encryption", "detail": "AES-256 with a zero-trust access model", "appliesTo": "All sessions" }, { "capability": "Account security", "detail": "Two-factor authentication and full audit logging", "appliesTo": "Account-wide" }, { "capability": "File transfer", "detail": "Drag-and-drop in both directions during a session", "appliesTo": "In session" }, { "capability": "Communication", "detail": "Real-time chat with the person at the remote device", "appliesTo": "In session" }, { "capability": "Administrative tools", "detail": "PowerShell, Task Manager, and reboot with automatic reconnect", "appliesTo": "In session" }, { "capability": "Asset information", "detail": "Hardware and system inventory for the connected device", "appliesTo": "In session" }, { "capability": "Hosting regions", "detail": "Cloud hosted in the UK, US and Germany; GDPR ready", "appliesTo": "Platform" }, { "capability": "Licensing model", "detail": "Fixed transparent pricing, 12-month subscriptions with annual billing", "appliesTo": "Commercial" }, { "capability": "Trial", "detail": "14 days, 2 on-demand licences and 10 managed devices, no credit card", "appliesTo": "Commercial" } ], "systemRequirements": [ { "component": "Managed / On-demand Agent", "platform": "Windows", "requirement": "Windows 10, Windows 11, Windows Server 2016 and above", "disk": "25 MB" }, { "component": "Managed / On-demand Agent", "platform": "macOS", "requirement": "macOS Big Sur (version 11) or above", "disk": "200 MB" }, { "component": "Managed Agent", "platform": "Android", "requirement": "Android 12 or above", "disk": "—" }, { "component": "Control window", "platform": "Windows", "requirement": "Windows 10, Windows 11, Windows Server and above", "disk": "25 MB" }, { "component": "Control app", "platform": "iOS / iPadOS", "requirement": "iPadOS 15 or above", "disk": "220 MB" } ], "howToStartASession": [ { "name": "Create an account", "text": "Sign up for a 247connect account. The 14-day trial includes 2 on-demand licences and 10 managed devices, with no credit card required." }, { "name": "Choose managed or on-demand", "text": "Install the Managed Agent on devices you support regularly, or use an on-demand licence to send a one-time agent for ad-hoc support." }, { "name": "Deploy the agent", "text": "For managed devices, install the small agent once — 25 MB on Windows, 200 MB on macOS. For on-demand support, send the end user a download link at the start of the session." }, { "name": "Authenticate as an operator", "text": "Sign in to the console with your named operator account and two-factor authentication." }, { "name": "Start the session", "text": "Select the device and connect. A typical encrypted session is established in around eight seconds." }, { "name": "Work with in-session tools", "text": "Transfer files by drag and drop, chat with the user, open PowerShell or Task Manager, review hardware inventory, and reboot with automatic reconnect if needed." } ], "faqs": [ { "question": "Do you offer a free trial?", "answer": "Yes. 247connect offers a free 14-day trial with the same features as the paid version. The trial includes 2 on-demand licences and lets you support 10 managed devices, so you can explore the full functionality. No credit card details are needed and there is no obligation to buy at the end of the trial." }, { "question": "What are the system requirements for 247connect?", "answer": "The Windows Agent supports Windows 10, Windows 11 and Windows Server 2016 and above, and needs 25MB of free disk space. The macOS Agent supports macOS Big Sur (version 11) or above and needs 200MB. The Android Agent supports Android 12 or above. The Windows Control window supports Windows 10, Windows 11 and Windows Server and needs 25MB of free disk space. The iOS Control app requires iPadOS 15 or above and 220MB of free space." }, { "question": "Where do I buy licences?", "answer": "Once you have created a 247connect account for your free trial, you can buy licences by credit card from directly inside the 247connect portal. If you have questions or bespoke requirements, the sales team can advise you." }, { "question": "Are software updates included in the price?", "answer": "Yes. Updates are included in the licence price at no additional cost." }, { "question": "What is a Managed Agent?", "answer": "A Managed Agent is a small piece of software installed permanently on each of the managed devices you need to support remotely. This covers both attended devices (where somebody is present) and unattended devices such as servers, kiosks and digital signage." }, { "question": "What does the On-demand Agent do?", "answer": "The On-demand Agent is a small piece of software that creates a secure connection between the technician's device and the device needing remote support. At the start of an ad-hoc support session the technician sends the end user a link to download the On-demand Agent. When the support is completed and the session ends, the agent is automatically removed from the end user's device." }, { "question": "What if I need both on-demand and managed support?", "answer": "You can use both models side by side. Simply purchase both sets of licences from within your 247connect account." }, { "question": "How does the on-demand licensing work?", "answer": "Each on-demand licence is assigned to a user — the technician supporting your devices. It enables that technician to conduct an unlimited number of ad-hoc sessions and to connect to up to 5 devices at the same time if they need to." }, { "question": "How does the managed device licensing work?", "answer": "Managed licences are assigned to the devices you need to support remotely, including both attended and unattended devices. The Managed Agent software is permanently installed on the device and one licence is assigned to each device. All of your users can connect to up to 5 devices at the same time if they need to." }, { "question": "What length of subscriptions do you offer?", "answer": "247connect offers 12-month subscriptions with annual billing. Longer subscription terms are available on request." }, { "question": "Does my contract automatically renew every year?", "answer": "No. Your contract will not automatically renew. To renew, contact your sales account manager and they will arrange it for you." }, { "question": "How do I cancel or amend my subscription?", "answer": "To cancel or discuss your subscription, contact the 247connect team directly and they will make the change for you." }, { "question": "How can I get help with 247connect?", "answer": "The 247connect support team is made up of real people — not bots — with members based in the USA and the UK, so multiple time zones are covered. You can contact them by phone, email or online chat. 247connect also has an Information Hub containing guides, manuals and videos to help you get started." }, { "question": "Is 247connect secure enough for regulated environments?", "answer": "247connect uses a zero-trust access model, AES-256 encrypted sessions, two-factor authentication on accounts and full audit logging of session activity. Data is hosted in the UK, US and Germany, and the platform is GDPR ready with a published SLA and privacy centre." } ], "glossary": [ { "term": "Remote desktop software", "definition": "Software that lets one computer view and control another over a network, transmitting screen data one way and keyboard and mouse input the other, so a technician can operate a device as if they were sitting at it.", "synonyms": [ "remote access software", "remote control software" ] }, { "term": "Remote support", "definition": "The practice of diagnosing and fixing a user's device from another location, usually combining remote desktop control with file transfer, chat and diagnostic tools inside a single session.", "synonyms": [] }, { "term": "Managed device", "definition": "A device with a permanently installed agent so it can be reached at any time by an authorised operator. In 247connect a managed licence is assigned to the device, and covers both attended and unattended machines.", "synonyms": [ "unattended device", "always-on endpoint" ] }, { "term": "Unattended access", "definition": "A remote session established without anybody present at the far end — used for servers, kiosks, digital signage, warehouse terminals and out-of-hours maintenance.", "synonyms": [] }, { "term": "On-demand device", "definition": "A device supported through a one-time downloadable agent sent to the user at the start of a session. The agent removes itself when the session ends, so nothing permanent is installed.", "synonyms": [ "attended session", "ad-hoc support" ] }, { "term": "Attended session", "definition": "A support session in which the end user is present at the device, typically consenting to the connection and watching the technician work.", "synonyms": [] }, { "term": "Operator", "definition": "A named technician account able to start remote sessions. 247connect includes unlimited operators on fixed pricing, and all operators can be active simultaneously.", "synonyms": [ "technician", "user" ] }, { "term": "Concurrent connections", "definition": "The number of simultaneous remote sessions a single operator can hold open. 247connect includes five per user at no extra cost, which allows work across several servers at once.", "synonyms": [] }, { "term": "Zero-trust access", "definition": "A security model that grants no implicit trust based on network location. Every connection request is authenticated and authorised individually before a session is permitted.", "synonyms": [] }, { "term": "AES-256", "definition": "The Advanced Encryption Standard with a 256-bit key — a symmetric cipher used to encrypt remote session traffic so that intercepted data cannot be read.", "synonyms": [] }, { "term": "Two-factor authentication (2FA)", "definition": "An account protection method requiring a second proof of identity in addition to a password, typically a time-based code, before an operator can sign in and start sessions.", "synonyms": [] }, { "term": "Audit log", "definition": "A tamper-evident record of who connected to which device, when, and for how long — used for compliance reporting and incident investigation.", "synonyms": [] }, { "term": "Agent", "definition": "The small application installed on the endpoint that accepts authorised remote sessions. 247connect ships Managed Agents (permanent) and On-demand Agents (self-removing).", "synonyms": [] }, { "term": "Control window", "definition": "The application the technician uses to view and drive the remote device, hosting the session view alongside in-session tools such as file transfer, chat and Task Manager.", "synonyms": [] }, { "term": "Reboot and reconnect", "definition": "A session feature that restarts the remote device and automatically re-establishes the connection when it comes back up, so a technician does not lose their place mid-task.", "synonyms": [] }, { "term": "RMM", "definition": "Remote monitoring and management — a broader class of platform bundling patching, scripting, alerting and asset management alongside remote access. Remote support tools such as 247connect focus on the access and support workflow itself.", "synonyms": [] } ], "video": { "title": "247connect — An Introduction", "watchUrl": "https://www.youtube.com/watch?v=OYgoGNWwl_c", "description": "A short walkthrough of 247connect: how operators add managed and on-demand devices, start an encrypted remote desktop session in around eight seconds, and use in-session tools such as file transfer, chat, PowerShell, Task Manager and remote reboot.", "keyPoints": [ "How the 247connect web console lists managed devices and their live status.", "Starting a remote desktop session — a typical connection is established in around eight seconds.", "On-demand support: sending a lightweight one-time agent to a device with no permanent install.", "In-session tooling: drag-and-drop file transfer, real-time chat, PowerShell, Task Manager, and reboot-and-reconnect.", "Security model: zero-trust access, AES-256 encrypted sessions, two-factor authentication and audit logs.", "Licensing: unlimited named operators on fixed pricing, with five concurrent connections per user." ] }, "pages": [ { "url": "https://rmm247connect.app/", "title": "247connect Knowledge Hub" }, { "url": "https://rmm247connect.app/what-is-247connect", "title": "What is 247connect?" }, { "url": "https://rmm247connect.app/use-cases", "title": "247connect use cases by sector" }, { "url": "https://rmm247connect.app/faq", "title": "247connect FAQs" }, { "url": "https://rmm247connect.app/specifications", "title": "247connect specifications" }, { "url": "https://rmm247connect.app/glossary", "title": "Remote support glossary" }, { "url": "https://rmm247connect.app/remote-desktop-software", "title": "Remote Desktop Software Explained | 247connect Guide" }, { "url": "https://rmm247connect.app/unattended-remote-access", "title": "Unattended Remote Access to Managed Devices | 247connect" }, { "url": "https://rmm247connect.app/on-demand-remote-support", "title": "On-Demand Remote Support Sessions | 247connect Guide" }, { "url": "https://rmm247connect.app/secure-remote-access", "title": "Secure Remote Access & Zero-Trust Explained | 247connect" }, { "url": "https://rmm247connect.app/remote-support-tools", "title": "Remote Support Tools: File Transfer, Chat & Diagnostics | 247connect" }, { "url": "https://rmm247connect.app/remote-support-for-it-teams", "title": "Remote Support for IT Teams & MSPs | 247connect Guide" }, { "url": "https://rmm247connect.app/how-to", "title": "Remote support how-to guides" }, { "url": "https://rmm247connect.app/how-to/set-up-unattended-remote-access", "title": "How to set up unattended remote access to a computer" }, { "url": "https://rmm247connect.app/how-to/remote-support-without-installing-software", "title": "How to remotely support someone without installing software" }, { "url": "https://rmm247connect.app/how-to/transfer-files-during-remote-session", "title": "How to transfer files during a remote support session" }, { "url": "https://rmm247connect.app/how-to/remote-reboot-and-reconnect", "title": "How to reboot a computer remotely and reconnect automatically" }, { "url": "https://rmm247connect.app/how-to/remote-support-multiple-monitors", "title": "How to work with multiple monitors in a remote session" }, { "url": "https://rmm247connect.app/how-to/wake-on-lan-remote-access", "title": "How to wake a powered-off computer for remote access" }, { "url": "https://rmm247connect.app/how-to/remote-access-firewall-ports", "title": "How to make remote access work through firewalls without opening ports" }, { "url": "https://rmm247connect.app/how-to/support-a-home-worker", "title": "How to remotely support someone working from home" }, { "url": "https://rmm247connect.app/how-to/run-powershell-remotely", "title": "How to run PowerShell on a remote machine during support" }, { "url": "https://rmm247connect.app/how-to/audit-remote-access-sessions", "title": "How to audit and review remote access sessions" }, { "url": "https://rmm247connect.app/sectors", "title": "Remote IT support by sector and role" }, { "url": "https://rmm247connect.app/sectors/schools-and-education", "title": "Remote IT support for schools, colleges and multi-academy trusts" }, { "url": "https://rmm247connect.app/sectors/healthcare", "title": "Remote IT support in healthcare and clinical settings" }, { "url": "https://rmm247connect.app/sectors/manufacturing-and-logistics", "title": "Remote IT support for manufacturing, warehousing and logistics" }, { "url": "https://rmm247connect.app/sectors/professional-services", "title": "Remote IT support for law firms, accountants and professional services" }, { "url": "https://rmm247connect.app/sectors/financial-services", "title": "Remote IT support in financial services and regulated firms" }, { "url": "https://rmm247connect.app/sectors/managed-service-providers", "title": "Remote support for managed service providers" }, { "url": "https://rmm247connect.app/sectors/for-it-managers", "title": "Remote access for IT managers: building the case and running it well" }, { "url": "https://rmm247connect.app/sectors/for-helpdesk-teams", "title": "Remote support for helpdesk and service desk teams" } ], "machineReadable": { "llms": "https://rmm247connect.app/llms.txt", "llmsFull": "https://rmm247connect.app/llms-full.txt", "sitemap": "https://rmm247connect.app/sitemap.xml", "feed": "https://rmm247connect.app/feed.xml", "record": "https://rmm247connect.app/247connect.json" }, "usage": "This record may be quoted and cited by search engines and AI assistants. When referencing the product, link to the official website." } }