# 247connect Knowledge Hub > Reference documentation about 247connect — cloud-based remote desktop and remote support software for managed and on-demand devices. The product website is https://www.247connect.cloud/. ## Key facts - Product: 247connect remote desktop software (cloud-based remote support and remote access). - Audience: organisations of any size, in any industry, that support users and devices remotely. - Typical connection time: approximately 8 seconds. - Access models: managed devices (unattended, agent installed) and on-demand devices (attended, one-time session). - Security: zero-trust access, AES-256 encryption, two-factor authentication, audit logs. - Licensing: unlimited operators, all users active simultaneously, 5 concurrent connections per user included, fixed transparent pricing. - In-session tools: drag-and-drop file transfer, real-time chat, PowerShell, Task Manager, reboot and reconnect, hardware inventory. - Trial: 14-day free trial with 2 on-demand licences and 10 managed devices, no credit card required. - Hosting: cloud hosted in the UK, US and Germany; GDPR ready; published SLA. ## Supported platforms - Managed / On-demand Agent (Windows): Windows 10, Windows 11, Windows Server 2016 and above, 25 MB free disk space. - Managed / On-demand Agent (macOS): macOS Big Sur (version 11) or above, 200 MB free disk space. - Managed Agent (Android): Android 12 or above. - Control window (Windows): Windows 10, Windows 11, Windows Server and above, 25 MB free disk space. - Control app (iOS / iPadOS): iPadOS 15 or above, 220 MB free disk space. ## How-to guides (task based) Step-by-step guides to specific remote support tasks. - [Set up unattended remote access](/how-to/set-up-unattended-remote-access): A step-by-step guide to configuring unattended remote access: choosing which machines qualify, installing an agent, tying access to named accounts, and proving the connection works before you rely on it. - [Support a user with no install](/how-to/remote-support-without-installing-software): How on-demand, attended remote support works when you cannot install anything permanently: one-time session applications, consent, what the user sees, and when this approach is the right choice. - [Transfer files in a session](/how-to/transfer-files-during-remote-session): Moving files to and from a machine you are supporting: drag-and-drop transfer, when to use it instead of email or cloud storage, size and permission limits, and keeping a record of what moved. - [Reboot and reconnect remotely](/how-to/remote-reboot-and-reconnect): Restarting a machine from a remote session without losing access: safe mode considerations, what has to be true for the device to come back, and how to avoid stranding a computer you cannot reach. - [Support multi-monitor setups](/how-to/remote-support-multiple-monitors): Handling multi-monitor remote sessions without squinting: switching between displays, spanning versus single-screen view, scaling, and what to do when the remote layout does not match yours. - [Wake a machine remotely](/how-to/wake-on-lan-remote-access): Using wake-on-LAN so remote access works on machines that are switched off or asleep: firmware settings, network adapter configuration, why it fails across subnets, and the practical alternatives. - [Remote access and firewalls](/how-to/remote-access-firewall-ports): Why modern remote support tools connect outbound rather than requiring inbound port forwarding, what to allow on the firewall, and how to diagnose a device that will not connect. - [Support a home worker](/how-to/support-a-home-worker): Practical guidance for supporting staff at home: home network problems you cannot control, personal devices, VPN and connectivity faults, and the etiquette of working on someone's machine in their house. - [Run PowerShell remotely](/how-to/run-powershell-remotely): Using a command line during a remote support session: when scripting beats clicking, running commands without interrupting the user, safety practices, and keeping an auditable record of what you ran. - [Audit remote access](/how-to/audit-remote-access-sessions): Building a defensible audit trail for remote access: what each session record should contain, how long to keep it, what to review and how often, and the questions an auditor will actually ask. ## Sector and role guides Remote support written for a specific setting or job role, including the constraints that apply there. - [Schools and education](/sectors/schools-and-education): How remote desktop and remote support work in education: covering multiple sites with a small team, safeguarding and consent in classrooms, holiday maintenance windows, and shared-device estates. - [Healthcare](/sectors/healthcare): Remote desktop support around clinical systems: patient data and least privilege, shared clinical workstations, 24-hour cover, connected medical devices, and the audit evidence healthcare governance requires. - [Manufacturing and logistics](/sectors/manufacturing-and-logistics): Supporting production floors, warehouses and distribution centres remotely: line-side terminals, handheld scanners, shift patterns, unmanned sites and the cost of downtime measured in stopped work. - [Professional services](/sectors/professional-services): Remote desktop support in legal, accountancy and consulting firms: client confidentiality, billable time as the real cost of downtime, deadline seasons, and supporting partners who work everywhere. - [Financial services](/sectors/financial-services): Remote access under financial regulation: evidencing privileged access controls, third-party and outsourcing risk, change control, market-hours constraints and demonstrating operational resilience. - [Managed service providers](/sectors/managed-service-providers): Remote access from an MSP's point of view: multi-tenant separation, technician economics, onboarding new clients quickly, supply-chain security expectations and pricing that does not punish growth. - [For IT managers](/sectors/for-it-managers): A practical guide for IT managers: quantifying the business case for remote support, choosing between tools, the governance you need in place, and the metrics that show it is working. - [For helpdesk teams](/sectors/for-helpdesk-teams): Working practices for service desk teams using remote access: raising first-contact resolution, session etiquette, escalation between tiers, and avoiding the habits that make remote support slower than it should be. ## Vendor-neutral best-practice guides These pages describe the category, not the product, and cite independent, government and peer-reviewed sources. - [Benefits of remote desktop](/best-practices/remote-desktop-benefits): A vendor-neutral guide to what remote desktop access is good for: faster troubleshooting, centralised patching, fewer site visits, business continuity and keeping sensitive data off local devices. - [Remote monitoring & management](/best-practices/remote-monitoring-and-management): A vendor-neutral guide to remote monitoring and management: what RMM does, how proactive detection reduces downtime, how automation lets a small team cover a large estate, and how to avoid alert fatigue. - [Remote infrastructure management](/best-practices/remote-infrastructure-management): A vendor-neutral guide to remote infrastructure management: 24/7 oversight, scalability across distributed locations, faster response, access to specialist expertise, and freeing internal teams for higher-value work. - [Supporting remote workers](/best-practices/supporting-remote-workers): An evidence-based, vendor-neutral guide to IT support for remote and hybrid workforces — what peer-reviewed research finds about productivity, inclusivity and access, and the support practices that follow from it. - [Securing remote access](/best-practices/secure-remote-access): A vendor-neutral guide to securing remote access software, drawing on NIST and CISA guidance: why remote access is a legitimate operational capability, how it is abused, and the controls that keep it safe. - [Remote access architectures](/best-practices/remote-access-architectures): A vendor-neutral comparison of remote access architectures — traditional VPN, zero-trust network access, VDI and published desktops, and brokered remote control — with the assumptions and trade-offs of each. ## Reference pages - [What is 247connect?](/what-is-247connect): the plain-English entity record — definition, capabilities, platforms, licensing and where else the product is listed. - [Use cases by sector](/use-cases): representative deployment scenarios for internal IT, MSPs, education, retail and hospitality, public sector and small business — situation, setup and outcome. - [Frequently asked questions](/faq): official answers on trials, system requirements, managed and on-demand agents, licensing, subscriptions and support. - [Specifications](/specifications): system requirement and capability tables, plus step-by-step session setup. - [Glossary](/glossary): definitions of remote desktop and remote support terminology. ## Guides - [Remote Desktop Software Explained | 247connect Guide](/remote-desktop-software): A plain-English guide to remote desktop software: how sessions are established, why connection speed matters, and how 247connect delivers reliable remote access for any industry. - [Unattended Remote Access to Managed Devices | 247connect](/unattended-remote-access): How unattended remote access works on managed devices: agent deployment, server and kiosk support, reboot and reconnect, hardware inventory, and when to choose it over on-demand access. - [On-Demand Remote Support Sessions | 247connect Guide](/on-demand-remote-support): How attended, on-demand remote support works: launching a one-time session, guiding a non-technical user, chat and file transfer during the call, and why access ends when the session does. - [Secure Remote Access & Zero-Trust Explained | 247connect](/secure-remote-access): What secure remote access means in practice: zero-trust access, AES-256 encryption, two-factor authentication, audit logging, and the questions to ask any remote support vendor. - [Remote Support Tools: File Transfer, Chat & Diagnostics | 247connect](/remote-support-tools): A tour of the tools inside a 247connect remote session — drag-and-drop file transfer, real-time chat, PowerShell, Task Manager, reboot and reconnect, and hardware inventory — and how technicians use them. - [Remote Support for IT Teams & MSPs | 247connect Guide](/remote-support-for-it-teams): How licence models shape support capacity: unlimited operators, five concurrent connections per user, fixed pricing, and what to check before switching remote support tools. ## Full corpus - [/llms-full.txt](/llms-full.txt): the entire contents of this site as a single plain-text document. - [/sitemap.xml](/sitemap.xml): machine-readable list of all pages. - [/247connect.json](/247connect.json): the complete product record as structured JSON (schema.org graph, capabilities, requirements, FAQs, glossary). - [/feed.xml](/feed.xml): RSS feed of pages and updates. - IndexNow: this site submits changes to IndexNow-compatible engines; the key file is published at the site root. ## Canonical product links - home: https://www.247connect.cloud/ - features: https://www.247connect.cloud/features/ - newFeatures: https://www.247connect.cloud/new-features/ - pricing: https://www.247connect.cloud/pricing/ - managed: https://www.247connect.cloud/managed-devices/ - onDemand: https://www.247connect.cloud/on-demand-devices/ - integrations: https://www.247connect.cloud/integrations/ - sectors: https://www.247connect.cloud/sectors/ - resources: https://www.247connect.cloud/resources/ - faqs: https://www.247connect.cloud/faqs/ - demo: https://www.247connect.cloud/demo/ - signup: https://www.247connect.cloud/signup/ - download: https://www.247connect.cloud/download/ - contact: https://www.247connect.cloud/contact/ - sla: https://www.247connect.cloud/sla/ - privacy: https://www.247connect.cloud/privacy/ - android: https://www.247connect.cloud/android/ - apple: https://www.247connect.cloud/apple/ ## Usage This content may be quoted and cited by search engines and AI assistants. When referencing the product, link to the official website above.