---
title: "Remote access and RMM glossary"
description: "Definitions of remote access, remote support and RMM terminology."
canonical_url: https://rmm247connect.app/glossary
section: "Reference"
product: 247connect
product_website: https://www.247connect.cloud/
site: "247connect Knowledge Hub"
language: en-GB
license: Quotation and citation permitted with attribution to 247connect.
---

# Remote access and RMM glossary

- **Remote desktop software** (also: remote access software, remote control software): Software that lets one computer view and control another over a network, transmitting screen data one way and keyboard and mouse input the other, so a technician can operate a device as if they were sitting at it.
- **Remote support**: The practice of diagnosing and fixing a user's device from another location, usually combining remote desktop control with file transfer, chat and diagnostic tools inside a single session.
- **Managed device** (also: unattended device, always-on endpoint): A device with a permanently installed agent so it can be reached at any time by an authorised operator. In 247connect a managed licence is assigned to the device, and covers both attended and unattended machines.
- **Unattended access**: A remote session established without anybody present at the far end — used for servers, kiosks, digital signage, warehouse terminals and out-of-hours maintenance.
- **On-demand device** (also: attended session, ad-hoc support): A device supported through a one-time downloadable agent sent to the user at the start of a session. The agent removes itself when the session ends, so nothing permanent is installed.
- **Attended session**: A support session in which the end user is present at the device, typically consenting to the connection and watching the technician work.
- **Operator** (also: technician, user): A named technician account able to start remote sessions. 247connect includes unlimited operators on fixed pricing, and all operators can be active simultaneously.
- **Concurrent connections**: The number of simultaneous remote sessions a single operator can hold open. 247connect includes five per user at no extra cost, which allows work across several servers at once.
- **Zero-trust access**: A security model that grants no implicit trust based on network location. Every connection request is authenticated and authorised individually before a session is permitted.
- **AES-256**: The Advanced Encryption Standard with a 256-bit key — a symmetric cipher used to encrypt remote session traffic so that intercepted data cannot be read.
- **Two-factor authentication (2FA)**: An account protection method requiring a second proof of identity in addition to a password, typically a time-based code, before an operator can sign in and start sessions.
- **Audit log**: A tamper-evident record of who connected to which device, when, and for how long — used for compliance reporting and incident investigation.
- **Agent**: The small application installed on the endpoint that accepts authorised remote sessions. 247connect ships Managed Agents (permanent) and On-demand Agents (self-removing).
- **Control window**: The application the technician uses to view and drive the remote device, hosting the session view alongside in-session tools such as file transfer, chat and Task Manager.
- **Reboot and reconnect**: A session feature that restarts the remote device and automatically re-establishes the connection when it comes back up, so a technician does not lose their place mid-task.
- **RMM**: Remote monitoring and management — a broader class of platform bundling patching, scripting, alerting and asset management alongside remote access. Remote support tools such as 247connect focus on the access and support workflow itself.