---
title: "247connect Knowledge Hub: Markdown index"
description: "Plain-Markdown mirrors of every page about 247connect."
canonical_url: https://rmm247connect.app/
section: "Index"
product: 247connect
product_website: https://www.247connect.cloud/
site: "247connect Knowledge Hub"
language: en-GB
license: Quotation and citation permitted with attribution to 247connect.
---

# 247connect Knowledge Hub: Markdown index

Every page on this site is also available as plain Markdown at `/md<path>.md`. 89 documents. Full corpus in one fetch: https://rmm247connect.app/llms-full.txt

## Home

- [247connect Knowledge Hub: remote desktop software and RMM reference](https://rmm247connect.app/md/index.md) — HTML: https://rmm247connect.app/

## Reference

- [247connect specifications, system requirements and limits](https://rmm247connect.app/md/specifications.md) — HTML: https://rmm247connect.app/specifications
- [247connect frequently asked questions](https://rmm247connect.app/md/faq.md) — HTML: https://rmm247connect.app/faq
- [Remote access and RMM glossary](https://rmm247connect.app/md/glossary.md) — HTML: https://rmm247connect.app/glossary
- [Remote support use cases by sector](https://rmm247connect.app/md/use-cases.md) — HTML: https://rmm247connect.app/use-cases

## Product guides

- [Remote desktop software that just works: how 247connect connects in about 8 seconds](https://rmm247connect.app/md/remote-desktop-software.md) — HTML: https://rmm247connect.app/remote-desktop-software
- [Unattended remote access for managed devices: supporting machines nobody is sitting at](https://rmm247connect.app/md/unattended-remote-access.md) — HTML: https://rmm247connect.app/unattended-remote-access
- [On-demand remote support: helping a user in minutes without installing anything permanent](https://rmm247connect.app/md/on-demand-remote-support.md) — HTML: https://rmm247connect.app/on-demand-remote-support
- [Secure remote access: zero-trust, AES-256 encryption, two-factor authentication and audit logs](https://rmm247connect.app/md/secure-remote-access.md) — HTML: https://rmm247connect.app/secure-remote-access
- [Inside a remote session: file transfer, chat, PowerShell, Task Manager and hardware inventory](https://rmm247connect.app/md/remote-support-tools.md) — HTML: https://rmm247connect.app/remote-support-tools
- [Remote support for IT teams and MSPs: unlimited operators, concurrent sessions and predictable cost](https://rmm247connect.app/md/remote-support-for-it-teams.md) — HTML: https://rmm247connect.app/remote-support-for-it-teams

## RMM

- [What is RMM software? Remote monitoring and management explained](https://rmm247connect.app/md/rmm/what-is-rmm-software.md) — HTML: https://rmm247connect.app/rmm/what-is-rmm-software
- [RMM tools: what they do, what they cost you, and how to pick one](https://rmm247connect.app/md/rmm/rmm-tools.md) — HTML: https://rmm247connect.app/rmm/rmm-tools
- [RMM vs remote desktop software: which one do you actually need?](https://rmm247connect.app/md/rmm/rmm-vs-remote-desktop-software.md) — HTML: https://rmm247connect.app/rmm/rmm-vs-remote-desktop-software
- [RMM features checklist: what to score, and what to ignore](https://rmm247connect.app/md/rmm/rmm-features-checklist.md) — HTML: https://rmm247connect.app/rmm/rmm-features-checklist
- [RMM for small IT teams: getting the value without the platform](https://rmm247connect.app/md/rmm/rmm-for-small-it-teams.md) — HTML: https://rmm247connect.app/rmm/rmm-for-small-it-teams
- [RMM pricing and licensing: what actually drives the bill](https://rmm247connect.app/md/rmm/rmm-pricing-and-licensing.md) — HTML: https://rmm247connect.app/rmm/rmm-pricing-and-licensing

## How-to

- [How to set up unattended remote access to a computer](https://rmm247connect.app/md/how-to/set-up-unattended-remote-access.md) — HTML: https://rmm247connect.app/how-to/set-up-unattended-remote-access
- [How to remotely support someone without installing software](https://rmm247connect.app/md/how-to/remote-support-without-installing-software.md) — HTML: https://rmm247connect.app/how-to/remote-support-without-installing-software
- [How to transfer files during a remote support session](https://rmm247connect.app/md/how-to/transfer-files-during-remote-session.md) — HTML: https://rmm247connect.app/how-to/transfer-files-during-remote-session
- [How to reboot a computer remotely and reconnect automatically](https://rmm247connect.app/md/how-to/remote-reboot-and-reconnect.md) — HTML: https://rmm247connect.app/how-to/remote-reboot-and-reconnect
- [How to work with multiple monitors in a remote session](https://rmm247connect.app/md/how-to/remote-support-multiple-monitors.md) — HTML: https://rmm247connect.app/how-to/remote-support-multiple-monitors
- [How to wake a powered-off computer for remote access](https://rmm247connect.app/md/how-to/wake-on-lan-remote-access.md) — HTML: https://rmm247connect.app/how-to/wake-on-lan-remote-access
- [How to make remote access work through firewalls without opening ports](https://rmm247connect.app/md/how-to/remote-access-firewall-ports.md) — HTML: https://rmm247connect.app/how-to/remote-access-firewall-ports
- [How to remotely support someone working from home](https://rmm247connect.app/md/how-to/support-a-home-worker.md) — HTML: https://rmm247connect.app/how-to/support-a-home-worker
- [How to run PowerShell on a remote machine during support](https://rmm247connect.app/md/how-to/run-powershell-remotely.md) — HTML: https://rmm247connect.app/how-to/run-powershell-remotely
- [How to audit and review remote access sessions](https://rmm247connect.app/md/how-to/audit-remote-access-sessions.md) — HTML: https://rmm247connect.app/how-to/audit-remote-access-sessions

## Troubleshooting

- [Why you cannot connect to a remote computer, and how to fix it](https://rmm247connect.app/md/troubleshooting/cannot-connect-to-remote-computer.md) — HTML: https://rmm247connect.app/troubleshooting/cannot-connect-to-remote-computer
- [Why a remote session keeps disconnecting, and how to stabilise it](https://rmm247connect.app/md/troubleshooting/remote-session-keeps-disconnecting.md) — HTML: https://rmm247connect.app/troubleshooting/remote-session-keeps-disconnecting
- [Remote desktop black screen: causes and fixes](https://rmm247connect.app/md/troubleshooting/remote-desktop-black-screen.md) — HTML: https://rmm247connect.app/troubleshooting/remote-desktop-black-screen
- [Why a remote session is slow or laggy, and how to speed it up](https://rmm247connect.app/md/troubleshooting/slow-or-laggy-remote-session.md) — HTML: https://rmm247connect.app/troubleshooting/slow-or-laggy-remote-session
- [Remote agent offline after a reboot: why it happens and how to fix it](https://rmm247connect.app/md/troubleshooting/remote-agent-offline-after-reboot.md) — HTML: https://rmm247connect.app/troubleshooting/remote-agent-offline-after-reboot
- [When antivirus or endpoint protection blocks remote access](https://rmm247connect.app/md/troubleshooting/remote-access-blocked-by-antivirus.md) — HTML: https://rmm247connect.app/troubleshooting/remote-access-blocked-by-antivirus
- [Keyboard and mouse not working in a remote session](https://rmm247connect.app/md/troubleshooting/remote-keyboard-and-mouse-not-working.md) — HTML: https://rmm247connect.app/troubleshooting/remote-keyboard-and-mouse-not-working
- [No audio in a remote session: how to get sound working](https://rmm247connect.app/md/troubleshooting/audio-not-working-in-remote-session.md) — HTML: https://rmm247connect.app/troubleshooting/audio-not-working-in-remote-session

## IT explained

- [What is an endpoint? A plain-English definition for IT teams](https://rmm247connect.app/md/it-explained/what-is-an-endpoint.md) — HTML: https://rmm247connect.app/it-explained/what-is-an-endpoint
- [What is bandwidth? Capacity, latency and why remote sessions lag](https://rmm247connect.app/md/it-explained/what-is-bandwidth.md) — HTML: https://rmm247connect.app/it-explained/what-is-bandwidth
- [What is a node in networking? Devices, hops and addresses](https://rmm247connect.app/md/it-explained/what-is-a-node-in-networking.md) — HTML: https://rmm247connect.app/it-explained/what-is-a-node-in-networking
- [How to reset network settings on Windows, macOS, iPhone and Android](https://rmm247connect.app/md/it-explained/how-to-reset-network-settings.md) — HTML: https://rmm247connect.app/it-explained/how-to-reset-network-settings
- [How to check SSD health: SMART data, wear and warning signs](https://rmm247connect.app/md/it-explained/how-to-check-ssd-health.md) — HTML: https://rmm247connect.app/it-explained/how-to-check-ssd-health
- [What is a data breach? How they happen and what to do first](https://rmm247connect.app/md/it-explained/what-is-a-data-breach.md) — HTML: https://rmm247connect.app/it-explained/what-is-a-data-breach
- [What is a botnet? How machines get recruited and how to spot one](https://rmm247connect.app/md/it-explained/what-is-a-botnet.md) — HTML: https://rmm247connect.app/it-explained/what-is-a-botnet
- [What is patch management? Process, rings and why it fails](https://rmm247connect.app/md/it-explained/what-is-patch-management.md) — HTML: https://rmm247connect.app/it-explained/what-is-patch-management
- [What is RDP? Remote Desktop Protocol explained, and its limits](https://rmm247connect.app/md/it-explained/what-is-rdp.md) — HTML: https://rmm247connect.app/it-explained/what-is-rdp

## Alternatives

- [Choosing a TeamViewer alternative: a practical evaluation method](https://rmm247connect.app/md/alternatives/teamviewer-alternative.md) — HTML: https://rmm247connect.app/alternatives/teamviewer-alternative
- [Choosing an AnyDesk alternative for managed estates](https://rmm247connect.app/md/alternatives/anydesk-alternative.md) — HTML: https://rmm247connect.app/alternatives/anydesk-alternative
- [TeamViewer vs AnyDesk: how to run the comparison yourself](https://rmm247connect.app/md/alternatives/teamviewer-vs-anydesk.md) — HTML: https://rmm247connect.app/alternatives/teamviewer-vs-anydesk
- [How remote support pricing works, and how to compare it fairly](https://rmm247connect.app/md/alternatives/teamviewer-pricing-explained.md) — HTML: https://rmm247connect.app/alternatives/teamviewer-pricing-explained
- [Remote access licensing for growing teams: how the maths works](https://rmm247connect.app/md/alternatives/anydesk-pricing-explained.md) — HTML: https://rmm247connect.app/alternatives/anydesk-pricing-explained
- [Free remote access tools: what they cover and where they stop](https://rmm247connect.app/md/alternatives/free-teamviewer-alternatives.md) — HTML: https://rmm247connect.app/alternatives/free-teamviewer-alternatives

## Comparisons

- [How to choose remote support software: a buyer's framework](https://rmm247connect.app/md/comparisons/how-to-choose-remote-support-software.md) — HTML: https://rmm247connect.app/comparisons/how-to-choose-remote-support-software
- [TeamViewer alternatives for IT support teams: how to compare fairly](https://rmm247connect.app/md/comparisons/teamviewer-alternatives-for-it-support-teams.md) — HTML: https://rmm247connect.app/comparisons/teamviewer-alternatives-for-it-support-teams
- [Ad-hoc connection IDs versus unattended agent access: which model fits](https://rmm247connect.app/md/comparisons/anydesk-vs-unattended-agent-access.md) — HTML: https://rmm247connect.app/comparisons/anydesk-vs-unattended-agent-access
- [Free remote desktop tools: where they stop being enough for a business](https://rmm247connect.app/md/comparisons/free-remote-desktop-tools-limitations.md) — HTML: https://rmm247connect.app/comparisons/free-remote-desktop-tools-limitations
- [Browser-based remote desktop for business support: strengths and limits](https://rmm247connect.app/md/comparisons/chrome-remote-desktop-limitations-for-business.md) — HTML: https://rmm247connect.app/comparisons/chrome-remote-desktop-limitations-for-business
- [RDP versus remote support software: two different jobs](https://rmm247connect.app/md/comparisons/rdp-vs-remote-support-software.md) — HTML: https://rmm247connect.app/comparisons/rdp-vs-remote-support-software

## Sectors and roles

- [Remote IT support for schools, colleges and multi-academy trusts](https://rmm247connect.app/md/sectors/schools-and-education.md) — HTML: https://rmm247connect.app/sectors/schools-and-education
- [Remote IT support in healthcare and clinical settings](https://rmm247connect.app/md/sectors/healthcare.md) — HTML: https://rmm247connect.app/sectors/healthcare
- [Remote IT support for manufacturing, warehousing and logistics](https://rmm247connect.app/md/sectors/manufacturing-and-logistics.md) — HTML: https://rmm247connect.app/sectors/manufacturing-and-logistics
- [Remote IT support for law firms, accountants and professional services](https://rmm247connect.app/md/sectors/professional-services.md) — HTML: https://rmm247connect.app/sectors/professional-services
- [Remote IT support in financial services and regulated firms](https://rmm247connect.app/md/sectors/financial-services.md) — HTML: https://rmm247connect.app/sectors/financial-services
- [Remote support for managed service providers](https://rmm247connect.app/md/sectors/managed-service-providers.md) — HTML: https://rmm247connect.app/sectors/managed-service-providers
- [Remote access for IT managers: building the case and running it well](https://rmm247connect.app/md/sectors/for-it-managers.md) — HTML: https://rmm247connect.app/sectors/for-it-managers
- [Remote support for helpdesk and service desk teams](https://rmm247connect.app/md/sectors/for-helpdesk-teams.md) — HTML: https://rmm247connect.app/sectors/for-helpdesk-teams

## Best practice

- [The benefits of remote desktop access, and how to realise them](https://rmm247connect.app/md/best-practices/remote-desktop-benefits.md) — HTML: https://rmm247connect.app/best-practices/remote-desktop-benefits
- [Remote monitoring and management: moving IT from reactive to proactive](https://rmm247connect.app/md/best-practices/remote-monitoring-and-management.md) — HTML: https://rmm247connect.app/best-practices/remote-monitoring-and-management
- [Remote infrastructure management: the strategic case for managing estates from anywhere](https://rmm247connect.app/md/best-practices/remote-infrastructure-management.md) — HTML: https://rmm247connect.app/best-practices/remote-infrastructure-management
- [Supporting remote and hybrid workers: what the research says IT should actually do](https://rmm247connect.app/md/best-practices/supporting-remote-workers.md) — HTML: https://rmm247connect.app/best-practices/supporting-remote-workers
- [Securing remote access: a balanced view of the benefits and the risks](https://rmm247connect.app/md/best-practices/secure-remote-access.md) — HTML: https://rmm247connect.app/best-practices/secure-remote-access
- [Remote access architectures compared: VPN, zero trust, hosted desktops and hybrids](https://rmm247connect.app/md/best-practices/remote-access-architectures.md) — HTML: https://rmm247connect.app/best-practices/remote-access-architectures
- [A strategic approach to digital rollouts](https://rmm247connect.app/md/best-practices/planning-a-digital-rollout.md) — HTML: https://rmm247connect.app/best-practices/planning-a-digital-rollout
- [Matching business support technology to the pace of transformation](https://rmm247connect.app/md/best-practices/supporting-off-premise-devices.md) — HTML: https://rmm247connect.app/best-practices/supporting-off-premise-devices
- [Sharpening up cybersecurity for a mobile workforce](https://rmm247connect.app/md/best-practices/mobile-workforce-cybersecurity.md) — HTML: https://rmm247connect.app/best-practices/mobile-workforce-cybersecurity
- [Hyper-flex working: keeping distributed staff productive and engaged](https://rmm247connect.app/md/best-practices/hyper-flex-working.md) — HTML: https://rmm247connect.app/best-practices/hyper-flex-working
- [Turning forced technology change into a strategy for SMBs](https://rmm247connect.app/md/best-practices/smb-technology-evolution.md) — HTML: https://rmm247connect.app/best-practices/smb-technology-evolution
- [Using total cost of ownership and return on investment to steer IT decisions](https://rmm247connect.app/md/best-practices/tco-and-roi-for-it-investment.md) — HTML: https://rmm247connect.app/best-practices/tco-and-roi-for-it-investment
- [Reviewing IT support contracts before auto-renewal takes hold](https://rmm247connect.app/md/best-practices/reviewing-it-support-contracts.md) — HTML: https://rmm247connect.app/best-practices/reviewing-it-support-contracts
- [Refreshing your IT strategy after a period of rapid change](https://rmm247connect.app/md/best-practices/refreshing-your-it-strategy.md) — HTML: https://rmm247connect.app/best-practices/refreshing-your-it-strategy
- [Making the right technology choices for your organisation](https://rmm247connect.app/md/best-practices/making-technology-choices.md) — HTML: https://rmm247connect.app/best-practices/making-technology-choices
- [Planning a flexible technology strategy for hybrid work](https://rmm247connect.app/md/best-practices/flexible-technology-strategy.md) — HTML: https://rmm247connect.app/best-practices/flexible-technology-strategy
- [Three areas to focus on when managing technology in the hybrid workplace](https://rmm247connect.app/md/best-practices/managing-hybrid-workplace-technology.md) — HTML: https://rmm247connect.app/best-practices/managing-hybrid-workplace-technology
- [Improving hybrid workplace productivity by centring communication](https://rmm247connect.app/md/best-practices/hybrid-workplace-communication.md) — HTML: https://rmm247connect.app/best-practices/hybrid-workplace-communication
- [A people-centred digital strategy for hybrid working](https://rmm247connect.app/md/best-practices/people-centred-digital-strategy.md) — HTML: https://rmm247connect.app/best-practices/people-centred-digital-strategy
- [The real business cost of a missed internal message](https://rmm247connect.app/md/best-practices/cost-of-missed-messages.md) — HTML: https://rmm247connect.app/best-practices/cost-of-missed-messages
- [Balancing security and cost in attack surface management](https://rmm247connect.app/md/best-practices/attack-surface-management-costs.md) — HTML: https://rmm247connect.app/best-practices/attack-surface-management-costs
- [Mapping out an IT professional development journey](https://rmm247connect.app/md/best-practices/it-professional-development.md) — HTML: https://rmm247connect.app/best-practices/it-professional-development
- [Is AI right for your small business? Five points to consider first](https://rmm247connect.app/md/best-practices/is-ai-right-for-your-business.md) — HTML: https://rmm247connect.app/best-practices/is-ai-right-for-your-business
- [Getting better outputs from AI tools through better understanding](https://rmm247connect.app/md/best-practices/getting-better-ai-outputs.md) — HTML: https://rmm247connect.app/best-practices/getting-better-ai-outputs
- [Is your AI product ready for the market?](https://rmm247connect.app/md/best-practices/taking-ai-products-to-market.md) — HTML: https://rmm247connect.app/best-practices/taking-ai-products-to-market