---
title: "247connect specifications"
description: "System requirements, capabilities and session steps."
canonical_url: https://rmm247connect.app/specifications
section: "Reference"
product: 247connect
product_website: https://www.247connect.cloud/
site: "247connect Knowledge Hub"
language: en-GB
license: Quotation and citation permitted with attribution to 247connect.
---

# 247connect specifications

## System requirements

| Component | Platform | Minimum version | Free disk space |
| --- | --- | --- | --- |
| Managed / On-demand Agent | Windows | Windows 10, Windows 11, Windows Server 2016 and above | 25 MB |
| Managed / On-demand Agent | macOS | macOS Big Sur (version 11) or above | 200 MB |
| Managed Agent | Android | Android 12 or above | — |
| Control window | Windows | Windows 10, Windows 11, Windows Server and above | 25 MB |
| Control app | iOS / iPadOS | iPadOS 15 or above | 220 MB |

## Capabilities and limits

| Capability | Detail | Applies to |
| --- | --- | --- |
| Typical connection time | Approximately 8 seconds from click to live session | Managed and on-demand |
| Access model | Unattended (permanent agent) and attended (self-removing one-time agent) | Both |
| Operators | Unlimited named operators, all able to work simultaneously | Account-wide |
| Concurrent sessions per user | 5 included at no extra cost | Per operator |
| Session encryption | AES-256 with a zero-trust access model | All sessions |
| Account security | Two-factor authentication and full audit logging | Account-wide |
| File transfer | Drag-and-drop in both directions during a session | In session |
| Communication | Real-time chat with the person at the remote device | In session |
| Administrative tools | PowerShell, Task Manager, and reboot with automatic reconnect | In session |
| Asset information | Hardware and system inventory for the connected device | In session |
| Hosting regions | Cloud hosted in the UK, US and Germany; GDPR ready | Platform |
| Licensing model | Fixed transparent pricing, 12-month subscriptions with annual billing | Commercial |
| Trial | 14 days, 2 on-demand licences and 10 managed devices, no credit card | Commercial |

## Starting a remote support session

1. **Create an account** — Sign up for a 247connect account. The 14-day trial includes 2 on-demand licences and 10 managed devices, with no credit card required.
2. **Choose managed or on-demand** — Install the Managed Agent on devices you support regularly, or use an on-demand licence to send a one-time agent for ad-hoc support.
3. **Deploy the agent** — For managed devices, install the small agent once — 25 MB on Windows, 200 MB on macOS. For on-demand support, send the end user a download link at the start of the session.
4. **Authenticate as an operator** — Sign in to the console with your named operator account and two-factor authentication.
5. **Start the session** — Select the device and connect. A typical encrypted session is established in around eight seconds.
6. **Work with in-session tools** — Transfer files by drag and drop, chat with the user, open PowerShell or Task Manager, review hardware inventory, and reboot with automatic reconnect if needed.