Best practice
Remote access and remote management best-practice guides
Product-neutral guides to the category itself: what remote desktop, remote monitoring and management, and secure remote access are good for, what the independent and government sources actually say, and the practices that make the benefits stick. Every guide cites its sources, and none of them is written around a single vendor.
8 min read
Benefits of remote desktop
A vendor-neutral guide to what remote desktop access is good for: faster troubleshooting, centralised patching, fewer site visits, business continuity and keeping sensitive data off local devices.
3 independent sources cited
9 min read
Remote monitoring & management
A vendor-neutral guide to remote monitoring and management: what RMM does, how proactive detection reduces downtime, how automation lets a small team cover a large estate, and how to avoid alert fatigue.
2 independent sources cited
9 min read
Remote infrastructure management
A vendor-neutral guide to remote infrastructure management: 24/7 oversight, scalability across distributed locations, faster response, access to specialist expertise, and freeing internal teams for higher-value work.
2 independent sources cited
9 min read
Supporting remote workers
An evidence-based, vendor-neutral guide to IT support for remote and hybrid workforces — what peer-reviewed research finds about productivity, inclusivity and access, and the support practices that follow from it.
3 independent sources cited
10 min read
Securing remote access
A vendor-neutral guide to securing remote access software, drawing on NIST and CISA guidance: why remote access is a legitimate operational capability, how it is abused, and the controls that keep it safe.
3 independent sources cited
10 min read
Remote access architectures
A vendor-neutral comparison of remote access architectures — traditional VPN, zero-trust network access, VDI and published desktops, and brokered remote control — with the assumptions and trade-offs of each.
4 independent sources cited