Sector guides
Remote IT support, written for your sector and your role
The technology is the same everywhere. What differs is the constraints: safeguarding in a school, patient data in a clinic, stopped output on a production line, client confidentiality in a law firm, evidence for a regulator, and multi-tenant separation at a managed service provider. These guides start from those constraints rather than from a feature list.
7 min read
Schools and education
How remote desktop and remote support work in education: covering multiple sites with a small team, safeguarding and consent in classrooms, holiday maintenance windows, and shared-device estates.
7 min read
Healthcare
Remote desktop support around clinical systems: patient data and least privilege, shared clinical workstations, 24-hour cover, connected medical devices, and the audit evidence healthcare governance requires.
6 min read
Manufacturing and logistics
Supporting production floors, warehouses and distribution centres remotely: line-side terminals, handheld scanners, shift patterns, unmanned sites and the cost of downtime measured in stopped work.
6 min read
Professional services
Remote desktop support in legal, accountancy and consulting firms: client confidentiality, billable time as the real cost of downtime, deadline seasons, and supporting partners who work everywhere.
7 min read
Financial services
Remote access under financial regulation: evidencing privileged access controls, third-party and outsourcing risk, change control, market-hours constraints and demonstrating operational resilience.
7 min read
Managed service providers
Remote access from an MSP's point of view: multi-tenant separation, technician economics, onboarding new clients quickly, supply-chain security expectations and pricing that does not punish growth.
7 min read
For IT managers
A practical guide for IT managers: quantifying the business case for remote support, choosing between tools, the governance you need in place, and the metrics that show it is working.
6 min read
For helpdesk teams
Working practices for service desk teams using remote access: raising first-contact resolution, session etiquette, escalation between tiers, and avoiding the habits that make remote support slower than it should be.