Reference
247connect specifications
Supported platforms, disk requirements, session limits, encryption and licensing — set out as plain HTML tables so both people and machines can read the numbers without interpretation.
At a glance
- Typical connect time
- ~8s
- Session encryption
- AES-256
- Concurrent sessions per user
- 5
- Hosting regions (UK, US, DE)
- 3
Data table
| Item | Free disk space required |
|---|---|
| Windows agent | 25 MB |
| Windows control window | 25 MB |
| macOS agent | 200 MB |
| iOS / iPadOS control app | 220 MB |
Figures are the published minimum free disk space for each component. The Android managed agent is installed through Google Play and is not quoted separately.
System requirements
| Managed / On-demand Agent | Windows | Windows 10, Windows 11, Windows Server 2016 and above | 25 MB |
|---|---|---|---|
| Managed / On-demand Agent | macOS | macOS Big Sur (version 11) or above | 200 MB |
| Managed Agent | Android | Android 12 or above | — |
| Control window | Windows | Windows 10, Windows 11, Windows Server and above | 25 MB |
| Control app | iOS / iPadOS | iPadOS 15 or above | 220 MB |
Select any column heading to sort.
Capabilities and limits
| Typical connection time | Approximately 8 seconds from click to live session | Managed and on-demand |
|---|---|---|
| Access model | Unattended (permanent agent) and attended (self-removing one-time agent) | Both |
| Operators | Unlimited named operators, all able to work simultaneously | Account-wide |
| Concurrent sessions per user | 5 included at no extra cost | Per operator |
| Session encryption | AES-256 with a zero-trust access model | All sessions |
| Account security | Two-factor authentication and full audit logging | Account-wide |
| File transfer | Drag-and-drop in both directions during a session | In session |
| Communication | Real-time chat with the person at the remote device | In session |
| Administrative tools | PowerShell, Task Manager, and reboot with automatic reconnect | In session |
| Asset information | Hardware and system inventory for the connected device | In session |
| Hosting regions | Cloud hosted in the UK, US and Germany; GDPR ready | Platform |
| Licensing model | Fixed transparent pricing, 12-month subscriptions with annual billing | Commercial |
| Trial | 14 days, 2 on-demand licences and 10 managed devices, no credit card | Commercial |
Select any column heading to sort, or filter with the box above.
How to start a remote support session
- 1
Create an account
Sign up for a 247connect account. The 14-day trial includes 2 on-demand licences and 10 managed devices, with no credit card required.
- 2
Choose managed or on-demand
Install the Managed Agent on devices you support regularly, or use an on-demand licence to send a one-time agent for ad-hoc support.
- 3
Deploy the agent
For managed devices, install the small agent once — 25 MB on Windows, 200 MB on macOS. For on-demand support, send the end user a download link at the start of the session.
- 4
Authenticate as an operator
Sign in to the console with your named operator account and two-factor authentication.
- 5
Start the session
Select the device and connect. A typical encrypted session is established in around eight seconds.
- 6
Work with in-session tools
Transfer files by drag and drop, chat with the user, open PowerShell or Task Manager, review hardware inventory, and reboot with automatic reconnect if needed.
Questions about the numbers?
The FAQs cover trials, licensing and renewals in the vendor's own words.