Troubleshooting
Fixing remote access when it goes wrong
Structured fault-finding for the failures that stop work: a connection that will not establish, a session that drops every few minutes, a black screen, input that does nothing, a device that never comes back after a reboot. Each guide narrows the cause in order rather than listing settings to try at random.
7 min read
Cannot connect to a remote computer
A structured way to diagnose a remote connection that will not establish: proving the device is online, checking the agent, ruling out network and DNS, and separating an authentication failure from a reachability failure.
6 min read
Session keeps disconnecting
How to diagnose remote sessions that drop repeatedly: distinguishing network instability from idle timeouts, power management and Wi-Fi roaming, and what to change to keep long sessions alive.
6 min read
Black screen in a remote session
Why a remote session connects but shows only a black screen, covering the secure desktop, graphics drivers, headless machines, multi-monitor states and display capture permissions.
6 min read
Slow or laggy remote session
Diagnosing a sluggish remote session: separating latency from bandwidth, the effect of resolution and colour depth, wireless links, and the settings that make the largest practical difference.
6 min read
Agent offline after a reboot
Why an unattended device fails to come back after restarting, covering service start types, boot ordering, BitLocker and login-gated networks, fast startup and dependency failures.
6 min read
Blocked by antivirus or endpoint protection
Why endpoint protection quarantines or blocks remote access agents, how to tell a genuine detection from a false positive, and how to allow-list a legitimate tool without weakening your defences.
5 min read
Keyboard and mouse not responding
Why input stops working in a remote session while the screen still updates, covering elevation and the secure desktop, view-only mode, focus, keyboard layouts and stuck modifier keys.
5 min read
No audio in a remote session
Why remote sessions have no sound, covering audio redirection settings, missing playback devices on headless machines, default device selection, muted mixers and bandwidth-driven audio suppression.