How-to guides
How to do the everyday jobs of remote support
Task-by-task guides to the work a support team actually does: setting up unattended access, helping someone without installing anything, moving files mid-session, rebooting a machine you cannot touch, waking one that is switched off, and keeping an audit trail that stands up afterwards. Each guide covers the method, the mistakes and the questions people ask.
7 min read
Set up unattended remote access
A step-by-step guide to configuring unattended remote access: choosing which machines qualify, installing an agent, tying access to named accounts, and proving the connection works before you rely on it.
6 min read
Support a user with no install
How on-demand, attended remote support works when you cannot install anything permanently: one-time session applications, consent, what the user sees, and when this approach is the right choice.
6 min read
Transfer files in a session
Moving files to and from a machine you are supporting: drag-and-drop transfer, when to use it instead of email or cloud storage, size and permission limits, and keeping a record of what moved.
6 min read
Reboot and reconnect remotely
Restarting a machine from a remote session without losing access: safe mode considerations, what has to be true for the device to come back, and how to avoid stranding a computer you cannot reach.
5 min read
Support multi-monitor setups
Handling multi-monitor remote sessions without squinting: switching between displays, spanning versus single-screen view, scaling, and what to do when the remote layout does not match yours.
6 min read
Wake a machine remotely
Using wake-on-LAN so remote access works on machines that are switched off or asleep: firmware settings, network adapter configuration, why it fails across subnets, and the practical alternatives.
6 min read
Remote access and firewalls
Why modern remote support tools connect outbound rather than requiring inbound port forwarding, what to allow on the firewall, and how to diagnose a device that will not connect.
7 min read
Support a home worker
Practical guidance for supporting staff at home: home network problems you cannot control, personal devices, VPN and connectivity faults, and the etiquette of working on someone's machine in their house.
6 min read
Run PowerShell remotely
Using a command line during a remote support session: when scripting beats clicking, running commands without interrupting the user, safety practices, and keeping an auditable record of what you ran.
7 min read
Audit remote access
Building a defensible audit trail for remote access: what each session record should contain, how long to keep it, what to review and how often, and the questions an auditor will actually ask.