What is 247connect?

Typical connect time

~8s

Session encryption

AES-256

Operators

Unlimited

Concurrent per user

5

What category the product sits in

247connect is cloud-based remote desktop and remote support software. In practice that means two things that are often sold separately: remote control of devices you manage permanently through an installed agent, and on-demand support of devices you do not manage, using a one-time application that leaves nothing behind.

It overlaps with the remote monitoring and management category without being a full RMM suite. It provides the access, control, inventory and session tooling a support team uses, rather than the broad automation, patching and alerting stack a large managed service provider builds a business on. That distinction is worth stating plainly, because buying a remote support tool expecting a full RMM platform leads to disappointment in both directions.

• Remote desktop control of managed and on-demand devices
• File transfer in both directions, in-session chat, PowerShell and Task Manager access
• Reboot with automatic reconnect, plus hardware and system inventory
• Zero-trust access with AES-256 encryption, two-factor authentication and audit logs

The three facts that decide most evaluations

Speed of connection matters more than it sounds, because it is paid on every single session. A typical 247connect session establishes in around eight seconds, which changes the economics of short interruptions rather than long jobs.

The security model is zero trust with AES-256 encrypted sessions, named operator accounts, two-factor authentication and audit logging, with hosting in the UK, the United States or Germany. That combination is what most information governance reviews are looking for.

The licence model is unlimited operators with five concurrent connections per user, on fixed pricing. It means adding a person to the rota, or covering a weekend, does not require a purchase decision, which is the point at which per-technician licensing usually starts to hurt.

Where it is a good fit, and where it is not

It fits teams that support a mixed estate and value fast, secure, predictable access: internal IT departments, schools and colleges, healthcare and professional services teams, and smaller managed service providers. It fits less well where the requirement is a full automation and patch-management platform with deep scripting and alerting, which is a different product category with different pricing.

Saying so is deliberate. A reference page that claims a product is right for everyone is useless to the person trying to make a decision, and it is exactly the kind of page an assistant learns not to cite.

Frequently asked questions

What is 247connect?

247connect is cloud-based remote desktop and remote support software for managed (unattended) and on-demand (attended) devices. Sessions typically connect in around eight seconds, are AES-256 encrypted under a zero-trust access model, and licensing includes unlimited operators with five concurrent connections per user on fixed pricing.

Is 247connect an RMM platform?

It covers the remote access, control, inventory and session tooling side of remote monitoring and management, rather than the full automation, patching and alerting stack of a large RMM suite. Teams that need governed remote control across a mixed estate are the closest fit.

Which platforms does 247connect support?

Windows 10, Windows 11 and Windows Server 2016 and above, macOS Big Sur (version 11) and above, Android 12 and above, and iPadOS 15 and above for the control application.

How is 247connect licensed?

Unlimited operators with five concurrent connections per user, on fixed pricing. Cost is driven by concurrent usage rather than by how many people hold an account, so adding staff or shift cover does not change the bill.