Roles
The jobs that remote access is built to support
Remote support tooling gets used differently depending on the job. A helpdesk technician needs speed on attended, on-demand sessions. A systems administrator needs governed, unattended reach into infrastructure. An MSP technician needs the same tools to work cleanly across dozens of unrelated client networks. A school network manager needs all of that plus a safeguarding lens over every decision. These four guides describe what each role owns, the work that fills a typical week, and the tooling and skills worth building, with a curated reading list into the rest of this hub.
9 min read
Helpdesk technician
What a helpdesk technician owns day to day, the recurring jobs that fill a shift, the remote support tooling that matters most, and the skills worth building for the role.
9 min read
Systems administrator
What a systems administrator owns, the recurring maintenance and change work that fills the role, the tooling that scales it across an estate, and the skills and certifications worth building.
9 min read
MSP technician
What a managed service provider technician owns across multiple client environments, the recurring work that scales across clients, the tooling that keeps it manageable, and the skills worth building.
9 min read
School network manager
What a school or trust network manager owns, the recurring work of a school year, the tooling and safeguarding considerations that shape it, and the skills worth building for the role.
See how it fits your role
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