Reference
247connect frequently asked questions
The questions IT teams ask most before adopting 247connect — the free trial, system requirements, the difference between managed and on-demand agents, how licensing works, and how to get help. Answers mirror the official FAQ published on 247connect.cloud.
Trial and getting started
- Do you offer a free trial?
- Yes. 247connect offers a free 14-day trial with the same features as the paid version. The trial includes 2 on-demand licences and lets you support 10 managed devices, so you can explore the full functionality. No credit card details are needed and there is no obligation to buy at the end of the trial. Start your free trial →
- What are the system requirements for 247connect?
- The Windows Agent supports Windows 10, Windows 11 and Windows Server 2016 and above, and needs 25MB of free disk space. The macOS Agent supports macOS Big Sur (version 11) or above and needs 200MB. The Android Agent supports Android 12 or above. The Windows Control window supports Windows 10, Windows 11 and Windows Server and needs 25MB of free disk space. The iOS Control app requires iPadOS 15 or above and 220MB of free space. Download the agents →
- Where do I buy licences?
- Once you have created a 247connect account for your free trial, you can buy licences by credit card from directly inside the 247connect portal. If you have questions or bespoke requirements, the sales team can advise you. Contact sales →
- Are software updates included in the price?
- Yes. Updates are included in the licence price at no additional cost.
Managed and on-demand agents
- What is a Managed Agent?
- A Managed Agent is a small piece of software installed permanently on each of the managed devices you need to support remotely. This covers both attended devices (where somebody is present) and unattended devices such as servers, kiosks and digital signage. Managed devices →
- What does the On-demand Agent do?
- The On-demand Agent is a small piece of software that creates a secure connection between the technician's device and the device needing remote support. At the start of an ad-hoc support session the technician sends the end user a link to download the On-demand Agent. When the support is completed and the session ends, the agent is automatically removed from the end user's device. On-demand devices →
- What if I need both on-demand and managed support?
- You can use both models side by side. Simply purchase both sets of licences from within your 247connect account.
Licensing and subscriptions
- How does the on-demand licensing work?
- Each on-demand licence is assigned to a user — the technician supporting your devices. It enables that technician to conduct an unlimited number of ad-hoc sessions and to connect to up to 5 devices at the same time if they need to. See pricing →
- How does the managed device licensing work?
- Managed licences are assigned to the devices you need to support remotely, including both attended and unattended devices. The Managed Agent software is permanently installed on the device and one licence is assigned to each device. All of your users can connect to up to 5 devices at the same time if they need to. See pricing →
- What length of subscriptions do you offer?
- 247connect offers 12-month subscriptions with annual billing. Longer subscription terms are available on request.
- Does my contract automatically renew every year?
- No. Your contract will not automatically renew. To renew, contact your sales account manager and they will arrange it for you. Contact us →
- How do I cancel or amend my subscription?
- To cancel or discuss your subscription, contact the 247connect team directly and they will make the change for you. Contact us →
Help and support
- How can I get help with 247connect?
- The 247connect support team is made up of real people — not bots — with members based in the USA and the UK, so multiple time zones are covered. You can contact them by phone, email or online chat. 247connect also has an Information Hub containing guides, manuals and videos to help you get started. All contact options →
- Is 247connect secure enough for regulated environments?
- 247connect uses a zero-trust access model, AES-256 encrypted sessions, two-factor authentication on accounts and full audit logging of session activity. Data is hosted in the UK, US and Germany, and the platform is GDPR ready with a published SLA and privacy centre. Service level agreement →
Still deciding?
The full technical breakdown lives in the specifications table, and terminology is defined in the glossary.