Calculator
Remote support ROI calculator
Calculate the hours and money saved by resolving tickets remotely instead of on-site, and the payback period for a remote support tool.
Written by the 247connect Marketing Team
Enter your ticket volume and visit costs
Share of on-site tickets that could be fixed remotely instead.
Hours saved / year
2,016
Money saved / year
£60,480
Before subtracting tool cost.
Net annual saving
£57,480
Money saved minus annual tool cost.
Payback period
0.6 months
How the maths works
Tickets per month multiplied by the percentage resolvable remotely gives the number of tickets that no longer need an on-site visit. Multiplying that by average visit time gives hours saved; multiplying it by average visit cost gives money saved. Both figures are multiplied by twelve for an annual total. Subtracting annual tool cost from annual money saved gives the net annual saving, and dividing annual tool cost by monthly money saved gives the payback period in months.
Worked example
A team handles 120 tickets a month, with an average on-site visit taking 2 hours and costing £60. They estimate 70% could be resolved remotely, and the tool costs £3,000 a year.
| Tickets per month | 120 |
|---|---|
| Resolvable remotely | 70% |
| Remote tickets per month | 84 |
| Hours saved per month | 168 |
| Money saved per month | £5,040 |
| Hours saved per year | 2,016 |
| Money saved per year | £60,480 |
| Annual tool cost | £3,000 |
| Net annual saving | £57,480 |
| Payback period | 0.6 months |
Select any column heading to sort, or filter with the box above.
These example figures are illustrative only. Use your own numbers in the calculator above.
Frequently asked questions
- How do I estimate the percentage resolvable remotely?
- Look at a sample of recent on-site visits and count how many could plausibly have been fixed with screen control, file transfer or a script, without hands on the hardware. Most support teams land somewhere between 50% and 85%.
- What should I use for average on-site visit cost?
- Include technician time (travel plus fix time) at a loaded hourly rate, plus mileage or vehicle cost if you track it. If you outsource on-site visits, use the invoiced cost instead.
- What counts as tool cost in this calculator?
- Your annual spend on the remote support tool itself. Enter zero to see raw hours and money saved before subtracting the cost of the tool.
- How is payback period calculated?
- Annual tool cost divided by monthly saving gives the number of months until the saving from resolving tickets remotely covers the cost of the tool.
- Does this account for tickets that still need a follow-up visit?
- Not directly. If a proportion of 'remote' resolutions later need an on-site follow-up, lower your percentage resolvable remotely to reflect the net rate, so the saving is not overstated.
Where the saving comes from
The saving above depends on genuinely resolving tickets without a technician travelling. 247connect supports both unattended access to managed devices and on-demand attended sessions with a user in front of the machine, so the same tool covers pre-provisioned fleet devices and one-off customer or contractor issues, with unlimited operators on fixed, predictable pricing.