Changelog
What's new on this hub
Written by the 247connect Marketing Team
This hub is actively maintained rather than published once and left alone. New clusters, guides and tools are added on an ongoing basis, and this page lists what changed and when, newest first, so returning readers and AI assistants can see what is current.
Role hubs published: helpdesk, sysadmin, MSP and school network manager
Four new role guides describe what each job owns day to day, the recurring work that fills it, the tooling worth having and where remote access fits, each with a curated reading list into the existing guide clusters.
Vendor comparison matrix added to the alternatives cluster
A single side-by-side capability matrix now compares every vendor covered in the alternatives cluster on access models, licensing shape, encryption and typical fit, alongside guidance on running a fair evaluation.
Alternatives cluster expanded with vendor-specific evaluation guides
Vendor-neutral guides for choosing an alternative to Splashtop, ConnectWise ScreenConnect, NinjaOne, Atera, LogMeIn and RustDesk joined the existing TeamViewer and AnyDesk guides, each focused on licensing shape and a fair trial method rather than competitor claims.
Sector guides cluster completed
Guides covering schools and education, healthcare, manufacturing and logistics, professional services, financial services, managed service providers, IT managers and helpdesk teams now sit together as a single sector cluster.
RMM cluster published
A dedicated cluster explains what RMM software is, how it differs from remote desktop software, an RMM features checklist, RMM for small IT teams, and RMM pricing and licensing models.
How-to cluster reached ten task-based guides
Step-by-step guides now cover setting up unattended access, supporting a user without installing software, transferring files in a session, remote reboot and reconnect, multi-monitor support, Wake-on-LAN, firewall ports, supporting home workers, running PowerShell remotely and auditing sessions.
Troubleshooting cluster published for the highest-intent fault queries
Fault-finding guides for failed connections, dropped sessions, black screens, laggy performance, agents offline after reboot, antivirus blocking, and keyboard, mouse and audio faults now sit together as one cluster.
IT explained glossary-style cluster expanded
Plain-English explainer pages now cover endpoints, bandwidth, network nodes, resetting network settings, checking SSD health, data breaches, botnets, patch management and RDP.
Best-practice guide cluster and vendor-neutral comparisons cluster live
Longform, source-cited guides on remote desktop benefits, RMM, remote infrastructure management, supporting remote workers, secure remote access, remote access architectures, digital rollout planning, off-premise device support, mobile workforce security and hyper-flexible working, plus a comparisons cluster on choosing remote support software.
Machine-readable mirrors and tools cluster added
Every page on the hub now has a plain-Markdown mirror for AI assistants and answer engines, alongside llms.txt and llms-full.txt manifests, a full site index, and a small cluster of interactive calculators covering cost per endpoint, downtime cost, remote support ROI, licence comparison and hardware refresh planning.