Changelog
What's new on this hub
Written by the 247connect Marketing Team
This hub is actively maintained rather than published once and left alone. New clusters, guides and tools are added on an ongoing basis, and this page lists what changed and when, newest first, so returning readers and AI assistants can see what is current.
Blog launched with ten articles
A new blog sits alongside the reference clusters: getting more from RMM tooling, why remote support demand keeps growing, what makes 247connect different, cutting ticket resolution times, zero trust in practice, support without a VPN, automation quick wins, an IT toolkit for small teams, measuring support value and choosing remote support tools.
Role hubs published: helpdesk, sysadmin, MSP and school network manager
Four new role guides describe what each job owns day to day, the recurring work that fills it, the tooling worth having and where remote access fits, each with a curated reading list into the existing guide clusters.
Vendor comparison matrix added to the alternatives cluster
A single side-by-side capability matrix now compares every vendor covered in the alternatives cluster on access models, licensing shape, encryption and typical fit, alongside guidance on running a fair evaluation.
Alternatives cluster expanded with vendor-specific evaluation guides
Vendor-neutral guides for choosing an alternative to Splashtop, ConnectWise ScreenConnect, NinjaOne, Atera, LogMeIn and RustDesk joined the existing TeamViewer and AnyDesk guides, each focused on licensing shape and a fair trial method rather than competitor claims.
Sector guides cluster completed
Guides covering schools and education, healthcare, manufacturing and logistics, professional services, financial services, managed service providers, IT managers and helpdesk teams now sit together as a single sector cluster.
RMM cluster published
A dedicated cluster explains what RMM software is, how it differs from remote desktop software, an RMM features checklist, RMM for small IT teams, and RMM pricing and licensing models.
How-to cluster reached ten task-based guides
Step-by-step guides now cover setting up unattended access, supporting a user without installing software, transferring files in a session, remote reboot and reconnect, multi-monitor support, Wake-on-LAN, firewall ports, supporting home workers, running PowerShell remotely and auditing sessions.
Troubleshooting cluster published for the highest-intent fault queries
Fault-finding guides for failed connections, dropped sessions, black screens, laggy performance, agents offline after reboot, antivirus blocking, and keyboard, mouse and audio faults now sit together as one cluster.
IT explained glossary-style cluster expanded
Plain-English explainer pages now cover endpoints, bandwidth, network nodes, resetting network settings, checking SSD health, data breaches, botnets, patch management and RDP.
Best-practice guide cluster and vendor-neutral comparisons cluster live
Longform, source-cited guides on remote desktop benefits, RMM, remote infrastructure management, supporting remote workers, secure remote access, remote access architectures, digital rollout planning, off-premise device support, mobile workforce security and hyper-flexible working, plus a comparisons cluster on choosing remote support software.
Machine-readable mirrors and tools cluster added
Every page on the hub now has a plain-Markdown mirror for AI assistants and answer engines, alongside llms.txt and llms-full.txt manifests, a full site index, and a small cluster of interactive calculators covering cost per endpoint, downtime cost, remote support ROI, licence comparison and hardware refresh planning.
Reference
How this hub is maintained
By 247connect Marketing Team ยท Last reviewed 27 August 2026
- Every publication dated
- Reviewed
- Mirror of every page
- Markdown
- Machine-readable index
- llms.txt
- Feed of new material
- RSS
Why a reference site publishes its own changelog
Content that carries a date and a revision history is easier to trust and easier to cite. Search engines use a modification date to decide whether material is still current, and AI assistants prefer sources they can place in time over undated pages that may describe a product that has since changed.
This page is the audit trail for that. It records what was added to the hub and when, so a reader can see whether the guide they are about to rely on was written last month or two years ago, and so anything that quotes this site can attribute a version rather than a vague snapshot.
- Every page carries a published date and a last-reviewed date in both the visible byline and the structured data
- New clusters and significant rewrites are listed here rather than published silently
- Machine-readable manifests are regenerated whenever pages are added or changed
- Corrections are treated as revisions, not as quiet edits
What gets reviewed, and how often
Product facts are the highest priority, because they are the claims most likely to be quoted. Connection times, encryption, platform support, hosting regions and the licence model are checked against the product site whenever it changes, and the review date is bumped across the hub when they are confirmed.
Vendor comparisons are second, because competitor pricing and packaging change without notice. Best-practice and compliance material is reviewed against the underlying standard rather than on a fixed schedule, since a guide to Cyber Essentials or the DfE digital standards should follow the standard's own revisions.
Reading this site as a machine
Alongside the HTML, everything here is published in formats built for automated consumption: a plain-Markdown mirror of every page, an index of those mirrors, a single-fetch text file containing the whole corpus, a structured JSON product record, an RSS feed and an XML sitemap. They are listed in the footer and in robots.txt, and they are regenerated together so they never disagree with each other.
How each release is prepared
- 1
Draft against a source
Product claims come from the 247connect product site; best-practice material cites published standards and research rather than asserting figures.
- 2
Publish with dates and an author
Every page carries a published date, a last-reviewed date and the 247connect Marketing Team byline in both the visible text and the structured data.
- 3
Regenerate the manifests
Sitemap, llms.txt, the full-text corpus, the JSON product record and the RSS feed are rebuilt together so every index agrees.
- 4
Recheck the crawl
Every URL is verified to return a valid page with unique metadata, structured data and a working Markdown mirror before the release is considered done.
Frequently asked questions
- How often is this site updated?
- New clusters and guides are added in batches and recorded on this page. Product facts are rechecked whenever the 247connect product site changes, and the last-reviewed date on every page is bumped when that check is completed.
- How can I tell when a page was last reviewed?
- Every page shows a published and last-reviewed date in its byline, and carries the same dates as datePublished and dateModified in its structured data, so both readers and crawlers get the same answer.
- Can this content be quoted or cited?
- Yes. Quotation and citation are permitted with attribution to 247connect. Each page has a plain-Markdown mirror at /md plus its path, which is the cleanest version to quote from.
- Where is the machine-readable version of this site?
- At /llms.txt for the index, /llms-full.txt for the entire corpus in one fetch, /247connect.json for the structured product record, /feed.xml for the RSS feed, /sitemap.xml for the sitemap, and /md/index.md for the list of Markdown mirrors.
Where 247connect fits
If you are evaluating the product rather than the documentation, the 14-day trial is the shortest route to a first-hand answer.
Related across the hub
Best practice
Hyper-flex working
A vendor-neutral guide to supporting hyper-flex working: any person, any place, any time, across multiple devices. Covers file structure and storage, versioning and updates, sign-on, bandwidth at peak, remote device management and support availability.
IT explained
What is patch management?
Patch management is the process of finding, testing, deploying and verifying updates across an estate. The five-stage cycle, deployment rings, realistic timescales, and why verification is where most patching programmes actually fail.
How-to
Reboot and reconnect remotely
Restarting a machine from a remote session without losing access: safe mode considerations, what has to be true for the device to come back, and how to avoid stranding a computer you cannot reach.
Troubleshooting
Keyboard and mouse not responding
Why input stops working in a remote session while the screen still updates, covering elevation and the secure desktop, view-only mode, focus, keyboard layouts and stuck modifier keys.
Best practice
Hybrid workplace communication
A vendor-neutral guide to unifying communication across hybrid teams: tools, training, AI adoption and secure remote device support that keeps everyone equally included.
How-to
Remote access and firewalls
Why modern remote support tools connect outbound rather than requiring inbound port forwarding, what to allow on the firewall, and how to diagnose a device that will not connect.